Privacy Policy
Effective Date: May 28, 2025
PRO PM Prostate Relief is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and make purchases through our online store, in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.
1. Information We Collect
We collect personal information necessary to complete transactions and enhance your customer experience. This may include:
- Full name
- Shipping and billing address
- Email address and phone number
- Payment details (via secure third-party processors)
- Order history and preferences
- IP address, browser type, device data, and analytics
2. How We Use Your Information
Your personal information may be used to:
- Process your orders and deliver products to you
- Send order confirmations, shipping updates, and receipts
- Respond to customer inquiries and support requests
- Send promotional emails (only with your consent)
- Improve website functionality, performance, and security
- Comply with legal and regulatory requirements
3. Payment Processing
All online payments are processed through secure, PCI-compliant third-party payment gateways (e.g., Stripe, Shopify Payments). We do not store your full credit card information on our servers. Payment details are encrypted and handled only by trusted providers.
4. Order Fulfillment & Shipping
To complete your orders, we may share your shipping information with reliable logistics and courier services. These partners are obligated to protect your data and use it only for delivery purposes.
5. Consent
By submitting your personal information to us—whether by placing an order, creating an account, or subscribing to our emails—you consent to the collection, use, and disclosure of that information as outlined in this policy. You may withdraw your consent at any time by contacting us.
6. Marketing Communications
We may send you newsletters, updates, or special offers if you opt in. You may unsubscribe at any time using the “unsubscribe” link in our emails or by contacting us directly.
7. Sharing of Information
We do not sell or rent your personal information. We may share data only with service providers who help us run our business (e.g., payment processors, email providers, shipping partners). All third parties are contractually obligated to safeguard your data and comply with Canadian privacy laws.
8. Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, or alteration, including the use of SSL encryption, secure servers, and restricted access protocols.
9. Cookies & Tracking
Our website uses cookies to improve your browsing experience, remember your cart, analyze traffic, and serve relevant ads. You may disable cookies through your browser settings, but this may affect some site functionality.
10. Data Retention
We retain personal information only as long as necessary for business or legal purposes. You may request deletion of your data, subject to legal and tax-related obligations.
11. Your Rights
You have the right to access, correct, update, or request deletion of your personal data. To exercise these rights, please contact us using the information below.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before submitting any personal information.
13. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Your continued use of the site constitutes acceptance of the updated terms.
14. Contact Us
If you have any questions, requests, or concerns regarding your privacy or this policy, please contact us below.